Sundays really are impossible in restaurants

I just came across this site, and WOW just WOW!!!  I am so incredibly happy someone is taking notice but not just complaining or defending but coming up with a solution!  This is wonderful.  Now I come with this story from different sides of the restaurant.  In NY I was the general manager of a restaurant that had to deal with this.  In atlanta I was a manager AND server dealing with this as well as orlando, fl.  As a manager I used to get upset with the servers when I got these complaints monday morning.  After a while I noticed that every person was requesting sunday’s off to the point I did not have anyone and I posted a note that I was going to be hiring.  Well the staff went nuts saying they don’t have enough hours now, and I told them my situation and they didn’t realize it was everyone!  So I starting asking everyone what the deal was, including one of my servers that went to this one particular church I would get the most complaints from.  I could NOT believe what I was hearing!!  They all went off about how they are treated, spoke to mess they had to clean up for almost no tip.  Then to make it worse on the way out the door servers would hear them say “God’s gets 10% of my money why should they 18%”  That is when the most polite and quiet server I had started to speak up and defend her church.  Now I knew there was more to this, because the complaints I was getting then looking at who was working in a lot of cases did not make sense.  I knew my staff very well.  Anyways, so I said fine,  I staffed the servers that I remembered got bad complaints and the server that goes to that church and my superstar manager to run the shift and I was there to watch and assist.  Now I not bashing I’m am just sharing because this site can do a lot of good for both sides of this problem.  But the members came in and just took over the restaurant!!  I mean took over!!  Moving tables, asking other families that were already eating if they would move so they could sit together.  The “head” woman came behind the wall behind “the line” to see who was working and help herself to our coffee in her travel cup.  “I said excuse me who are you?” nicely but in a tone that she knew I can not have her in that area especially in open toed shoes, that would be a law suit waiting to happen.  She came back with “I’m the one that brings in this money every sunday evening!! Your welcome! Who might you be?”  I told her who I was and we need to have a talk.  To some it up we talked I had a couple other parents come over to listen as well, and the problem was they just did not know!!!!  That’s it!!  They were not aware of the servers perception on them coming in taking over and the servers forgot about when you go out in groups with friends and family, you don’t sit in the same seat the entire time and your having a good time and time flies and is chaotic.  So now we both listened and spoke, we came up with a system for a parent to call when the event was over and give us a round about head count so we could start preparing the little things.  See if you walk into a restaurant with 20, 30 or 40 people you can not just sit down.  We have to strategize  and think about our other guest as well.  Now this my only takes a few minutes but while your just standing there it seems like 20 minutes when it’s not but now things are off to a rocky start and they haven’t even sat down yet and it goes downhill from there.  Parents are upset kids are throwing stuff and making a mess and other guest are leaving due to the situation and leave a below level tip, so it is just a snowball effect.  Now as for the tipping, that’s touchy.  That is a whole other story and I have gone on to long.  I hope I helped someone a little, just communicate AND listen I know it can be figured out and EVERYONE can benefit from this wonderful day….. SUNDAY